Email automation

Your contact center can do a lot more work.
Let artificial intelligence do the work for robots! Your agents can then take care of your customers with all care.

How will our robots help you?

Email Queue

Instant sort incoming emails

Are you haunted by a queue of unsorted emails? Do you know who to send them to, who to take them out?

The robot correctly salivents all incoming emails and sends them to the correct operator without delay. This will significantly reduce the response time.

Customer service

Improves customer service quality

Can't effectively control the work of your operators or agents?

Automatic monitoring of e-mail communication of operators will improve the quality of customer service. You'll know where the operators make mistakes.

Speeding up query resolution

Speeds up query handling

Does opening and processing queries take up too much time?

The robot analyzes customer queries according to their content and prepares them for further easier processing, including attachments. Your operators can handle them much faster.

Automatic e-mail sorting in practice

E.ON references

E.O.'s now handles more than 50,000 incoming emails a month with left-back

A few months ago, they didn't know what to do next...

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1 email processing was no longer acceptable

It took operators less than 3 minutes on average to redirect one email to the correct mailbox. However, the number of incoming requests continued to increase, as did the number of pending messages in the queue. E.ON was looking for a solution to speed up and simplify this challenging process.

Artificial intelligence solved it:

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now it takes 1 email to be processed by a machine

We have mastered the challenge by deploying self-learning artificial intelligence focused on natural language processing (NLP). Learning on the content of existing emails has made it possible to achieve almost human accuracy sorting into the right mailbox. We integrated the solution using the API interface.

Email automation

At E.O., they're very happy with the result.

No more nerves with unsorted communication!

SentiSquare artificial intelligence with robotic precision relentlessly redirects all emails - emails to the right operator. Continuous learning continues to increase sorting accuracy.
That's why E.ON is now saving time and human resources – operators prefer to devote themselves to customers instead of tiring routine work!

FREE solution analysis and pilot project

Unleash the full potential of email communication automation and innovate your business. We will prepare a solution for you for free and the pilot project can run in as much as two weeks.

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References